U-Fresh Beverages Returns and Refunds Policy

Faulty products
If a product you have purchased from the U-Fresh website is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will refund your money, exchange or, where possible, repair the product.

For some high value products, U-Fresh Beverages reserves the right to have the product assessed for acceptable quality prior to discussing a suitable remedy with you. For products that cannot be assessed in store, we will arrange for the product to be sent to the manufacturer (or relevant repair agent) for assessment.

To make a claim under our faulty product returns policy, please contact:

for online purchases: please contact via email solutions.eastwest@gmail.com
We will ask you for a valid proof of purchase when returning a faulty product. Some examples of acceptable proof of purchase are your original receipt, tax invoice, a credit card statement clearly showing your purchase. If your purchase incurred a delivery fee, then we will also cover the cost of delivery for the return.

Our products are protected by Sri Lankan consumer law, primarily the Consumer Affairs Authority (CAA) Act, which grants consumers the right to redress (refunds/replacement) for substandard goods or services, with complaints filed within 3 months for general issues or 7 days for non-standard products
 

Defective services
In respect to any other services U-Fresh Beverages provides, our services come with guarantees that cannot be excluded under the Sri Lankan consumer law.
 

Change of mind return
Under Sri Lankan consumer law, there is no legal obligation to provide refunds or exchanges due to change of mind.
 

How to return or exchange?
To return or exchange, please contact via email solutions.eastwest@gmail.com
We will respond ASAP and provide a return address.

Need help? Contact us at solutions.eastwest@gmail.com for questions related to refunds and returns.